Terms of Service
Last updated 27 August 2026 · Effective 27 August 2026
These terms govern your use of LS Automation Systems (“LSA”). By connecting a mailbox or using the service, you agree to them. If you are agreeing on behalf of a firm, you confirm you have authority to bind that firm.
1. The service
LSA reads incoming email for a connected mailbox, classifies it, prepares suggested replies for review, and books consultations onto a connected calendar. What we access and why is set out in our Privacy Policy, which forms part of these terms.
2. Free trial and billing
- New firms receive a 30-day free trial, beginning when the mailbox is connected. No credit card is required to start.
- After the trial, the subscription is billed monthly in advance to the billing address you provide. Fees are stated at the point of sign-up.
- No contracts. You may cancel at any time, effective at the end of the current billing period. We do not pro-rate partial months.
- We may change pricing with at least 30 days’ notice before it applies to you.
3. Your responsibilities as a law firm
You are responsible for everything sent from your mailbox. LSA prepares drafts; a qualified person at your firm must review them before they go out. LSA is a productivity tool, not a lawyer. It does not provide legal advice, does not create an attorney-client relationship, and must not be relied upon as a substitute for professional judgement.
- You are responsible for compliance with your professional conduct rules, including those on competence, supervision, confidentiality, and conflicts of interest.
- You must run your own conflicts checks. Any flag LSA raises is a prompt, not a determination.
- You must have the authority to connect the mailbox and calendar you connect.
- You are responsible for the accuracy of the configuration you give us, such as availability, tone, and exclusion lists, and for reviewing output that depends on it.
4. Automated output
LSA uses AI models. Output can be wrong, incomplete, or unsuitable, and may misjudge urgency or intent. We do not warrant that classifications, drafts, or bookings will be accurate. Review before sending.
5. Acceptable use
- Do not use LSA to send unsolicited bulk mail, or for unlawful, deceptive, or abusive purposes.
- Do not attempt to reverse engineer, resell, or gain unauthorised access to the service.
- We may suspend an account that puts the service, its other users, or the underlying platforms at risk.
6. Availability
We aim for continuous availability but do not guarantee uninterrupted service. LSA depends on third-party platforms such as Google and our AI provider, and their outages, rate limits, or policy changes may interrupt it. We are not liable for such interruptions.
7. Termination
You may cancel at any time by emailing us, and you can revoke our access to your Google account immediately at myaccount.google.com/permissions. We may terminate for non-payment or material breach. On termination, data is handled as described in the Privacy Policy.
8. Disclaimers and liability
The service is provided “as is” and “as available”, without warranties of any kind to the fullest extent permitted by law. To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the service is limited to the fees you paid us in the twelve months preceding the claim, and we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost business, or lost or missed communications.
9. Changes
We may update these terms. Material changes will be notified by email to connected firms before taking effect. Continued use after that date constitutes acceptance.
10. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, and the courts of Ontario have exclusive jurisdiction.